Refund Policy
Legal business name: Neelam Lodhi
Support: support@pnao.in
Refund window: 14 days from the purchase date
Last updated: January 7, 2026
Refund eligibility
We accept refund requests within 14 days of purchase, unless a longer period is required by law. To be eligible, please provide your purchase email and order details.
- Digital Products: eligible within the refund window if the product is not as described, not functioning in a supported environment, or you are not satisfied.
- Optional human-provided services: eligible within the refund window if the service has not started. If work has started, we may offer a partial refund depending on progress.
- Subscriptions: you can cancel future renewals anytime. Refund requests for the current billing period are evaluated case-by-case within the refund window.
How to request a refund
- Email support@pnao.in with subject: Refund Request.
- Include your order details (email used at checkout, date of purchase, product name).
- Tell us the reason (optional but helpful) and any screenshots/logs if it’s a technical issue.
Processing time
Once approved, refunds are typically processed back to the original payment method. Processing times can vary depending on the payment provider and bank.